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Customer Service and Retention Audio Webinars
15 Customer Academic Services Principles that Can Increase Enrollment Tomorrow
How to understand and implement the 15 Principles of Good Academic Customer Service such as Every Student Wants To Go To Cheers University; Students Are Not Really Customers, They Are Professional Clients; and The Customer Is Not Always Right that have been proven to increase retention and enrollment. Presenter N Raisman
What is Academic Customer Service, Why Should I Care and How Can I Make Others Care?
What schools can learn from retail operations may not be beneficial since the academic world is very different from a store selling things, a quick vacation or a meal. Our customers do not seek just a quick purchase but a major Return on Investmentm(ROI0 and a future. We do not have employees but colleagues. This seminar will explain the differences between retail and academic customer services for our customers and team members, our product lines and sales approaches as well as meeting the clients’ ROI goals to improve client retention and bottom line revenue. Or as we would say, making students appreciate the school more, bringing the college community on board to increase retention, morale and performance.
Improving Retention By Coaching Students
Like everyone, students have life issues that sometimes get in the way of them completing their degree programs.This webinar will introduce the basic concepts of coaching students including early identification, goal setting, and overcoming the obstacles and barriers that prevent persistence.
Customer Service for IT Providers and Others
IT, technical professionals and other behind-the-scenes and back-office professionals face very different concerns and demands from students and others than do others on a campus. What are those concerns and how can IT professionals improve their customer service so they are fully appreciated and less frustrated? This seminar will answer these questions, provie the how-to's and more. Presenter N Raisman
Student Expectations And The Campus Experience
When students’ expectations are not reflected in their campus experience, the cognitive dissonance created causes the student to withdraw before completing his/her program. In this webinar you will start thinking about the expectations you create for students through your advertising, admissions interview and campus visit and how those expectations are met (or not met) in the student’s experience. Presenter M Newell
Four Customer Service Techniques Proven to Increase Retention and Enrollment
AcademicMAPS, the leading academic customer service training group, has developed and taught these four core techniques that have always helped colleges and universities improve retention and enrollment. These techniques - - give a name; get a name; the Schaar method; no smoke-mirrors and make them complain – will help schools improve customer service and retention. Presenter N Raisman
Each audio webinar is one hour long
on a Tuesday at 12:00 EST
Each webinar is $125 for a single line
$250 for an unlimited site license
Webinars may also be pucrahsed in blocks:
6 webinars ,,,,,,,,,,,,,,,,,,,,............,,$600
12 webinars,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,.$1,000
a full year of 24 webinars ,,,,...,,,$1,500