Now Available  |
|
The First Days (as an administrator)
A Collection of Administrative Remembrances, Advice, Caution and Life Changing Experiences
You worked hard to get the job, convinced others and yourself that you are the right person. You believe you are ready to start and even succeed. But what really awaits? A day of hanging pictures and learning where the coffee machine is or one of no desk, CNN coming in the door, drug discoveries, no one knowing you are coming, the person who hired you gone, police calling and….
Stephanie Bowlin • Jimmy L. Boyd • Mark Buch • Danny Cantrell • Mary Durfee • John D.Eldert • Ardie Elgersma • Eric Gilbertson • Andrea Gillie Harris • Anne S. Johnson • Christine Johnson McPhail • Johnny D. Jones • William Leonard • Judith Lilleston • Joann Mulqueen • Marylin Newell • Neal Raisman • Jack Slay, Jr. and Sheldon E. Socol have all survived and lived to tell about it in
Order Today:
Paperback Copy $22.95 (s+h $4.95)
Digital Copy: $19.95
The Power of Retention: More Customer Service
in Higher Education
by Dr. Neal Raisman
The new book by the leading expert on academic customer service, retention and enrollment. Author of Embrace the Oxymoron: Customer Service in Higher Education, the best selling book ever on academic customer service
Embrace the Oxymoron introduced and legitimized academic customer service in higher education. The Power of Retention:More Customer Service for Higher Education takes the discussion to the next level. Raisman's research shows how customer service is absolutely key to successful enrollment or retention efforts. The discussion on topics such as what academic customer service is and how to gain acceptance for it on campus, the hierarchy of student decision-making, how students decide to leave a school and the ROI's students use to enroll, stay or leave are more than enough value to recommend every school obtain the book. Raisman's chapter of How-to's provides some solid, practical and inexpensive solutions to improve retention starting the next day. And all of this is done in his inimitable and very enjoyable style that seminar and workshop attendees have rated as excellent, informative and even fun. Definitely must get if retention and enrollment matter
The author: Dr. Neal A Raisman, PhD has helped over 200 colleges and universities in the US and Europe improve their retention and morale through academic customer service solutions.
His first book Embrace the Oxymoron: Customer Service in Higher Education is the best selling work ever on the topic purchased by over 63% of all colleges and universities. His blog www.academicmaps.blogspot.com is read by thousands.
Paperback Copy $27.95 (s+h $4.95 for first copy within the US)
Digital Copy: $24.95
Also available by Neal Raisman, PhD
Customer Service and the Cost of Attrition
Customer Service Factors
and the Cost of Attrition
By Dr. Neal Raisman
The leading expert on academic customer service.
How much is attrition costing your school?
$100,000? $500,000? $1,000,000? More than a million dollars? Do you know? Do you know how to find out?
Attrition has one of the greatest negative influences on a college’s revenue and thus its ability to meet its mission. Yet attrition has remained an overlooked concern. Until now.
Customer Service Factors and the Cost of Attrition provides college and university administrators the information and formulas they need to calculate the actual costs of attrition to the budget and ability to carry out the institutional mission.
The three customer service factors provided in the book help administrators calculate the factual effects of attrition on the entire institution all the way down to the unit level. Customer Service Factors also explains how to calculate the retention bonus provided through good academic service.
Print Copy: $7.95 + $3.95 S+H
Digital Copy: $5.50
REFUNDS: The Administrator’s Bookshelf will refund the full amount of your purchase provided notice of cancellation of the order provided prior to the order being shipped. Call 207-713-7130 or email cancel@adminbookshelf.com and provide your name, address and phone number or email address to cancel your order.
In the event your order has already left our distribution center, a full refund will be provided if the book is returned unopened in its original packaging. In the case of multiple books shipped in the same packaging, the item for which you are requesting a refund must be received within 14 days of the original shipping date.